Dealing with your Bank Manager

Many small businesses have difficulties with their banks.  The main problem is usually a breakdown in communications between the bank and the client.  There is some evidence that banks are trying to understand the needs of their business customers, but are small business customers aware that they also need to take steps if the relationship is to improve?  By illustrating how bankers think and set their objectives, this course will enable businesses to benefit from successful presentations and negotiations, producing an enhanced relationship with their bank.

Course Objectives

In one day you will acquire the knowledge and skills to:

    Understand the aims of the bank official and what the banks are looking for from their customers.

    Understand how banks work and the standards they aspire to attain.

    Be aware of the code of Banking Practise and how it relates to you.

    Identify the points that banks are considering when a lending proposition is put in front of them.

    Be aware of the different styles of accounts and forms of borrowing.

    Understand the way to make a complaint and how the bank will deal with the complaint.

    Identify how you can reduce your bank charges.

Who will Benefit from the Course?

The course is aimed at the owners of small businesses; to help people working from home, sole traders, partners and directors to get the best out of their banks.

What to Expect

This course has been produced by an experienced banker to help businesses get the best value for money from their bank, and achieve the greatest success in borrowing money in a form best suited for the business.  Lectures will be supported by discussions, case studies, role plays and exercises.  Course notes and fact sheets are provided for future use.

Course Content

    Introduction to the banking world

       -      history

       -      background

       -      structure

       -      aims and objectives

       -      different types of institutions.

    The services offered by financial institutions

       -      accounts, overdrafts and loans

       -      HP and credit sales

       -      factoring

       -      commission, interest and fees

       -      risk and reward.

    Understanding the decision process for lending

       -      canons of lending

       -      Reasons for saying no.

    Preparing an application to an institution

       -      facts and figures

       -      the purpose and use to which the money borrowed will be used.

       -      alternatives

       -      how the borrowing will relate to your business

       -      the charges you can expect to pay and those that are up for negotiation.

    Making an application

       -      what you need to take with you

       -      what you need to do before the meeting

       -      talking to the bank

       -      after the meeting

       -      what you need to do

       -      the duties of the bank following the agreement.

    Checking your monthly charges.

Pre-course Knowledge or Qualification Requirements

None

Cost

£85 including VAT